Q1. After registration, why I have not received a confirmation email?
A1. After registering your account if you have not received a confirmation mail, then first of all check your Junk or Bulk folder of email box to check the confirmation mail from Reach Your Doctor and if not found then please check the email id you provided at the time of registration, it should be correct and valid.
Q2. How to create an account on Reach your doctor website?
A2. To create a new account you need to sign up by filling form with details like Complete Name, valid Email Id, Phone Number and other important information. You can register under either of any these categories which include Doctors, Patients and Hospital/Clinics/Medical Store/Pathology/Blood Bank etc.
Q3. How my account is safe from unauthorized use/accesses of my personal details from others?
A3. Registering and login with us is completely safe, as our system is safe and doesn’t allow any type of unauthorized use by any other unauthorized person except you. We also protects your personal details from any type of editing and modification from third parties without your authorization.
Q4. What should I do if I forget the password of my user account to login on Reach your doctor?
A4. If you forgot your password, then you can generate new password by clicking the new password generation link given just below the user login account. You will receive new password on your registered email id which you have used at the time of account creation.
Q5. Can I change the email address of my user account?
A5. No, once you have registered with an email id, you cannot change or add other email ids into your existing account. Hence, you are advised to register only with a valid email id, but you can change your password or update personal details and other information with your existing user account.
Q6. What is Reach your doctor and is it free?
A6. Reach your doctor is an online portal providing free searching of medical related services like Hospitals, Medical Stores, Pathologies, Clinics, Ambulance Service and Blood Banks. All the features on Reach your doctor are absolutely free for Patients without any charges or subscription fees.
Q7. What kind of services available at Reach your doctor?
A7. Reach your doctor is only for medical related services on which various medical and health care service providers like Doctors, Hospitals, Nursing Homes, Clinics, Medical Stores, Chemist Shops, Blood Banks and Ambulance Service Providers can post classified ads. Doctors in any type of specialized medical treatment or surgeries can also register and upload all the information at the Reach your doctor.
Q8. How can I contact to Reach your doctor Site Support?
A8. If you have any question regarding registration, account creation, or modifying the details while using Reach your doctor Website, then you can contact us by sending your queries using contact us form given on site. Or you can exclusively email us on info@reachyourdoctors.com with complete description of your problems with your user name used at the time of account creation.
Q9. Is there any type of paid facilities or premium features available with Reach your doctor?
A9. No, all the features and facilities on Reach your doctor is absolutely free for Patients and you don’t need to pay using any kind of services available at site Reach your doctor.
Q.10 What I Can Use this App for?
A.10 RYD is an interactive mobile app allows quick access by swiping your mobile phone. A user can use this app anytime anywhere.
  • Read health tips & suggestions
  • Get online consultation
  • Book online lab test with a facility of sample home collection
  • Order medicines online and get it delivered at your doorstep
  • Online hospitals booking
  • Ambulance booking facility
Q.11 How Do I Use RYD App?
A.11 RYD allows handy access by using a secure login id & password. Talk to a specialist to get any kind of medical help with the comfort of your home. In the time of need, you can contact our support team via chat.
Q.12 Why Do You Need My Basic Details?
A.12 We need your mobile number, email id to ensure that we can notify you for medicine shipping and reminder alert for doctor appointments. We need only basic information like name, age, mobile number or email id etc. All the information you share with us will remain secure.
Q.13 Is this App Safe?
A.13 Yes, It is safe and secure, we have a team of verified doctors, and other medical professionals assist patients across the nation. Don’t worry about your details are secure with our database and other medical information like private chat with doctors will remain completely private.
Q.14 What Are the Features Available To Me For Online Consultation?
A.14 We have combined the most convenient features to consult or convey patients friendly. We bring ease and convenience for both via online consultation facility here.
  • Online Consultation via Call, Chat or Video Call etc.
  • Sharing digital prescriptions
  • Reply to patients queries at a convenient time.
Q.15 Where Can I Store My Medical Data?
A.15 We aim to be the right place for patients, providing M-wallet for medical records. RYD enables patients to use m-wallet for all of your previous medical records or medical history. With the facility of m-wallet patients don’t need to carry prescription and test reports because they have digital m-wallet with RYD app.
Q.16 I Have Completed My Profile, But it Still Says Profile Verification Pending.
A.16 We have monitored that you’ve completed your profile including personal information along with clinic details. We take 24 hours for verification. If still your verification is pending then contact to Reachyourdoctors team for help.
Q.17 How Do I Get Started to Consult Patients?
A.17 Just download the RYD mobile app (link) from the App Store and then sign up. Now complete your profile with basic information like name, age, mobile number, specialization, consultation fee etc.
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